FAQ
How It Works
4 Easy steps to get maximum tax refund
1. Interview
We ask relevant questions related to your occupation/ role to provide you the best tax position.
2. Tax History Check
By accessing the ATO Portal online we see if you missed any deductions you could’ve to claimed in the past or if there are any outstanding obligations.
3. Free Tax Advice
We give you clear recommendations on how to maximise your tax position in subsequent years.
4. Tax Refund Issue
ATO sends you a Notice of Assessment and pays your tax refund within 2-3 weeks.
How long does it take to get my refund?
Normally it takes about 14 days for ATO issue your refund, however in a rare cases ATO requires up to 30 days to process your tax return.If you havent receieved your notice of assessment from the ATO within 2 weeks, please get in contact and we will follow up the ATO for you.
Is there a due date for tax return lodgement?
Although the due date for lodging tax returns is 31st October, when you are not registered with a tax agent before this date. Otherwise your due date normally defaults to 15 May the following year providing your last years tax payable was below $20,000.
We are happy to help our clients by applying for an extension when required as well.
What if I owe money to ATO?
If you will receive a bill from ATO and you will be able to pay it online or by post. If you do not have enough money to pay by the due date we can arrange a payment plan with ATO. Please get in contact with us to organise.
Can I claim my motor vehicle?
There several car expenditures that can be claimed, such as distance (km) while driving between job sites or carrying job specific tools and equipment where there is no secure lock-up facility at your place of business. We will make sure to apply the best possible scenario, but remember that driving to and from work is not applicable for claiming in most circumstances.
If I am using the car for work related purposes, do I need to keep a log book?
Yes, if you are intending on claiming under the logbook method (other method: Cents per km), please make sure to keep a general log book that includes distance and associated receipts, e.g. fuel, car registration, any maintenance or repairs etc.This logbook is required to be kept for 12 weeks consecutively and every trip should be recorded i.e. personal or work related.
You also need to record the opening kms of your vehicle at 1 July XX (start of financial year or date you purchased this if you purchased during the financial year) and at the end of the financial year 30 June 20XX for your log book to be correct.
Do I have to lodge tax return if I had no income or earned less than the tax threshold?
What if I have outstanding tax returns?
Can you deduct fees out of my refund?
No, unfortunately this requires further administration and in order to keep costs low, we have avoided this option. You will be able to claim all of our fees on your next tax return as well.
What if I forgot to claim several deductions from previous tax return?
We can help you with lodging an amendment of your tax return. These specific changes should be applied within 2 years of your requested tax return lodgement date, however, sometimes special circumstances could help with an extension request.
How much can I claim without receipts?
In normal circumstances, ATO allows up to $300 worth of deductions to be claimed without any substantiation documentation. There is no other deduction available if you do not have any receipts.
How long do I need to keep my receipts for?
Generally you need to keep your receipts for 5 years. We strongly recommend storing them somewhere safe on your computer to prevent fading to keep your receipts legible. If you are running a business you need to keep your receipts for 7 years. Unfortunately the ATO will not accept your bank statement in place of receipts or invoices.